There is a minimum 12 month contract which is called the minimum subscription period.

To enter into a contract with Ripplecom you will either sign a paper contract or your consent will be recorded by an Independent Third Party Verification company.

A full set of Terms and Conditions, and our Acceptable Usage Policy is available to view and download in the "home" section on our website.

You can also download them here:

Broadband Terms and Conditions:
http://www.ripplecom.net/images/pdf/Terms-and-Conditions-Broadband.pdf

Voice Terms and Conditions:
http://www.ripplecom.net/images/pdf/Terms-and-Conditions-Voice.pdf

Acceptable Usage Policy:
http://www.ripplecom.net/images/pdf/Acceptable-Usage-Policy.pdf

Ripplecom email customers with a copy of their bill, we also issue an itemised bill that can be found in the customers online account.
We are not obliged to provide a paper copy of any bill. If the customer opts for a paper bill a charge of €1 per month (ex VAT) shall apply.

Ripplecom will send you an email advising you each time your new bill is available. Make sure to keep your email address up-to–date on your online account or by calling us on 061 500 250 to ensure that you receive this alert.

This can be seen on the "Invoices" page under "Broadband" on your online account. Please note it may take 3–4 days for any payments to show.

Yes, you will still receive this should you become a telephone customer with Ripplecom. Your allowance will be paid in the form of a monetary payment from the Department of Social and Family Affairs and will not appear on your Ripplecom bill.

Please email accounts@ripplecom.net with your new email address and we will amend your details for you.

Should it arise that any of the services are disconnected by Ripplecom due to repeated failure to pay your bill, you are requested to pay your outstanding bill and Ripplecom shall be entitled to levy a reconnection charge of €50 inc VAT.

Should your payment fail for any reason, Ripplecom shall be entitled to levy an administration charge of €10.00 inclusive of VAT for each and every event of failure.

After the Minimum Subscription Period expires, the Agreement may be terminated by you by giving Ripplecom thirty (30) days prior notice in writing to arrive not less than 5 working days before the end of the current billing term.

You must pay the Subscriptions up to the end of that notice period. If you wish to terminate your contract before the end of the Minimum Subscription Period you will be charged for the balance of the Subscriptions due for the rest of the Minimum Subscription Period.

Yes, you may upgrade the service at any time to a higher service