Ripplecom's  phone service works just like an ordinary telephone with the only difference being that your telephone works via our broadband connection instead of over eircom's telephone network.

Ripplecom's phone service also offers you the benefit of making high quality, local, long distance and international calls for less and has more features than most traditional phone service offerings.

Since our service uses broadband, you are not charged for line rental. You continue to make and receive calls in exactly the same way as you do with your current telephone connection but you save over €300 a year in line rental fees.

The other big difference between Ripplecom and eircom is that you will never receive a phone bill from Ripplecom. We provide a pre-pay facility which allows you to top up your call credit giving you control of what you spend and ensures that you don't get any unexpected high bills.

Yes, you can save up to 50% on your telephone costs if you switch or upgrade to Ripplecom Phone. With Ripplecom phone you dont need a land line which means you dont have any more line rental fees. You are not charged for local or national calls at any time of the day and you will also receive 50 minutes free at off peak times to any Irish mobile. We have very competitive calls costs for international destinations and to mobile.

Ripplecom's phone service requires an internet connection, and your choice of a Ripplecom Voice Enabaled Router (to use with your standard telephone) or a VoIP phone which can be plugged straight into a router of your choice.

This is a Linksys WRP400 that has been configured to allow transmission of the Ripplecom voice service. With this equipment (which will also distribute a wireless Internet signal around your home), you enable your standard telephone into a phone that can make calls over the internet.

The router will be located where the Internet cable terminates in your home, your telephone will need to be plugged into the router.

Router Setup Instructions

The most cost effective way to start making calls immediately is to use a Ripplecom Voice Enabled Router

I have a standard telephone

If you have a standard phone in your house, this phone will have to be in the same room as the Ripplecom Voice Enabled Wireless Router.

I have cordless handsets

If you have cordless handsets, then only the main base station will need to be in the same room as the router. Your other handsets will work anywhere else around your house.

I dont have a phone

If you dont have a telephone, then you could consider purchasing a VoIP phone. We recommend the Siemens A580 IP Cordless DECT Phone. This phone works with both internet and traditional telephony. We supply these phones and they come pre-configured with your details, please speak to our sales team for further information and pricing.

Ripplecom recommend the Siemens Gigaset A580 IP Cordless DECT Phone as it is really easy to use and makes an ideal phone for residential use. You don’t necessarily need a computer, but simply connect the phone to your broadband router/modem and you can start making calls. Ripplecom post the phone pre-configured with your details so its a "plug n play" solution.

No, you do not need a phone line or need to pay line rental ever again if you choose our broadband and phone bundle. If you have been told by eircom or one of the other broadband providers that your telephone line cannot support broadband but are continuing to pay line rental fees then this service is great for you. We will provide you with a geographic number or you can keep your existing number by porting it to Ripplecom.

The service depends on access to an electricity supply. In the event of a power failure we advise customers to use alternative arrangements such as a mobile phone in case of an emergency.

You can port your existing telephone number to Ripplecom. A once off  porting fee of €10 applies.

Please note that this process can take up to 15 working days.

Ripplecom will not process the porting request until your broadband service has been installed.

No, if you are transferring/porting your number to Ripplecom, then we will do this for you. You will lose your existing telephone number if you cancel it prior to porting with Ripplecom.

We will provide you with a new number in your local area code, free of charge.

Unfortunately, some monitored alarm systems or other monitoring devices or services that require a connection to a phone line may not be compatible with Ripplecom's service. You should contact your provider to check compatibility.

Yes, you can still port your telephone number but sometimes Sky requires its customers to have a fixed telephone line for multi-room. As our telephone service does not use a fixed telephone line, you may not be able to use Sky multi-room once your number has been ported.

Yes you can

No, you will never receive a telephone bill from Ripplecom; you will receive your monthly subscription invoice which is the Broadband and Phone package you signed up for with your order. There are no hidden costs with our service as you totally control your bills; you can view your call history and usage by logging into your online account. If you have used up all your minutes you can log into your online account and top up your credit with your laser or credit card.

Ripplecom offers a pre-paid service - you purchase your phone credit online in order to make calls to mobiles during peak times and to international destinations. You can top up using a credit or laser card.

Off peak refers to calls made after 6pm and up to 8am, Monday to Friday and all day Saturday and Sunday.

We do not have a facility to provide a fax service with our phone service at this time.

You receive 50 minutes off peak to any Irish mobile in your monthly bundle, once you use all of these minutes you will need to purchase phone credit.

You can "top-up" your credit by logging into your account.

You can update your National Directory database entry by logging into your online account and updating the fields as required. The National Directory Database (NDD) contains details of subscribers which can be published in a directory and/or by made available through directory enquiries. It also records whether the subscriber has expressed a preference not to receive marketing calls.

No - it is the same rate regardless of provider

Ripplecom phone bundle gives you free local and national calls and the first 50 minutes off peak calls to Irish mobiles per month. You are not restricted to a limited amount of numbers.

You can check your voicemail by dialling 171 from your phone. At the voice-prompt, enter your voicemail PIN. This will then give you an options menu shown below.

You can also check your voicemails without a phone, as your voicemail will automatically be sent to your email. This means you can pick up your voicemail wherever you are as long as you have access to your email.

You will receive an instant email notification which you can open and listen to. For further information on how to do this please view the next FAQ.

Use Normal Forwards to receive your phone calls on more than one phone and redirect calls. If you would like all your calls to forward to another phone number or SIP account, enter the number or SIP details in the 1st Normal Forwards box as indicted in the diagram below.

If you would like incoming calls to ring your Ripplecom phone and another line at the same time, leave SIP/your username in the 1st Normal Foward, then enter the alternative number or SIP account in the 2nd Normal Forward. Both will now ring simultaneously until a line is answered.

For example: If you wanted to forward all your calls to an Irish mobile number if your Ripplecom number becomes unavailable:

Leave SIP/your username in the 1st Normal Forward and enter the mobile phone number in the format (003538612345678) in the 2nd Normal Forward. You have the option to enter a 3rd forward in the 3rd redirect in the same format as above. Remember to click save to commit your changes. The status feedback will tell you if your update has been successful. All unanswered calls will be redirected to your voicemail or disconnected depending on your voicemail preferences.

Unavailable Forwards: This forwarding preference will ring if your Ripplecom phone does not register and becomes unavailable. This can happen if there is an interruption in your broadband service or if there is a power outage. You can divert calls to another SIP account or phone number.

If you would like your mobile phone to ring if your Ripplecom number becomes unavailable: Leave SIP/your username in the 1st Normal Forward and enter mobile phone number in the format (003538612345678) in the 1st Unavailable Forward.

Busy Forwards will take effect if you are already on the phone and you have another incoming call. You can divert the call to another phone number or SIP account.

For example: If you would like your colleague's number to ring if your Ripplecom number is busy you can leave SIP/your username in the 1st Normal Forward and enter your colleagues number in the format (003538612345678) in the 1st Busy Forward. You have the option to enter a 2nd in the same format as above.