Many factors can affect your speed, such as using your connection during peak times versus off peak times, distance from the mast and even weather conditions. Similar to almost all home broadband services, Ripplecom broadband is a shared service, and the speed is up to two or eight Mb.

You can gauge your current speed by running a speed test by visiting one of the many speed test sites such as http://www.speedtest.net. If you internet is excessively slow all the time please contact the support team so they can trouble shoot any potential issues. In some cases your wireless router may affect your speed if your connection with your wireless router is poor and can only sustain a 1Mbps link, if this is the case try moving closer or bypassing your router and checking your speeds again.

We will also limit your connection for unpaid bills, please call or email accounts to settle your account before we turn back on your service.

The first thing to do if your broadband is not working is to restart you PC and router. You can restart your router by disconnecting the power connection from the back of the router.

If this does not work you need to reboot Ripplecom's installed equipment, at the point where the cable enters the building there is a small unit with 3 connections. The 3 connections are the outdoor cable, the indoor cable, and a power supply, please disconnect the power supply and leave disconnected for 30 seconds. After 30 seconds reconnect the power supply and also check to make sure all connection are secure in their sockets. If the above does not work please contact the support desk for further assistance.

NB: If your router or our equipment has a reset button please do not press it as it will remove any settings that are currently on the device and they will have to be set up again

Your wireless password is set on your router, Ripplecom does not set these unless you are using a Ripplecom router. To find your wireless password you can sign into you router to find out how to do this, please refer to your router manual for further information on how to do this.

Yes you can game online with your Ripplecom connection, in some cases you may need additional settings in place for the best experience gaming. If you are having issues playing games online please contact the support desk for advice.

We provide support by phone and email. Our support desk is open on Monday – Friday from 9.00am until 5.30pm and you can email This email address is being protected from spambots. You need JavaScript enabled to view it. .

Yes, a wireless router can be used with our service. When choosing a wireless router it is important that you get the correct type, some routers are designed to work with an ADSL service and these differ from the type needed for a Ripplecom connection.

The type of router needed is commonly referred to as a Cable Router. If you were provided with IP settings when you installation was done, then these setting need to be entered into your router as STATIC IP SETTINGS, please refer to your router manual on how to do this. If no details were supplied then use DYNAMIC IP SETTINGS.

The support desk will try to help you but please bear in mind each router needs to be set up differently and the support staff will only be able to provide very basic information such as your IP settings.

Ripplecom now supply Routers, please contact our sales team for pricing.

The Acceptable Usage Policy can be broken by a user excessively downloading excessive use of P2P programs, excessive emailing such as bulk mailing, a virus may also cause a breach of the Acceptable Usage Policy.

If you break the Acceptable Usage Policy your connection may be limited or cut-off. If this happens a member of the support team will try to contact you and let you know so that the issue can be resolved.

P2P programs are programs such as Utorrent, Azureus, Limewire and Frostwire, there are many more programs besides these which would be classed as a P2P program. Yes, you can use these programs with Ripplecom's service but we do ask that you limit the bandwidth, the number of connections and how often you use these programs. We ask you to do this as a P2P program left running in its native state can open up 1000's of connections to the internet at one time to download a file and this can very quickly break the Acceptable Usage Policy as it can affect other users on the same access point trying to use our service.

By default most P2P programs will start up with your computer and work in the background quietly using your bandwidth. To limit the connections and bandwidth please see the help section of your program or the information can be found on the many user forums dedicated to P2P.

Yes, there is a monthly usage cap for residential products that defines the amount of data you can use in a month without incurring additional charges. This size of this cap is dependent upon the product you subscribe to. The usage cap is measured on a calendar month basis.

If you exceed your usage cap you will incur additional usage charges, Additional usage is measured in 10Mb units and each 10Mb unit is 1 cent (€0.01). Additional usage will appear on your invoice and the date that you incurred this usage will be indicated.

Package Contents:

The product packaging should contain the following items:

System Requirements:

• Microsoft Windows XP, Windows Vista, Windows 7, Linux, or MAC OS X
• Java Runtime Environment 1.6 (or above) for the AirView utility
• Web Browser: Mozilla Firefox, Apple Safari, or Microsoft Internet Explorer

Security Settings

Your Router comes pre-configured for ease of use which means we have enabled security settings for you.

We will post out your SSID (the name your computer looks for when connecting to the Router) and your WEB key when we are posting out your Router.

LED Descriptions on your Router

Front View of Router:

Label Descriptions on your Router

Back view of Router:

Hardware Installation

To install the AirRouter, perform the following steps:

• Connect the power adapter to the port labeled "Power" on the AirRouter.
• Connect the other end of the Power adapter to a power outlet as shown in the diagram below.

• Connect an ethernet cable to the WAN port.
• The other part of the ethernet cable is your connection from Ripplecom.
• You have this plugged directly into your PC if you have not used a Wireless Router prior to this.

• Connect the other end of the ethernet cable to your computer. The Router will automatically assign the settings required to your computer.

Connecting a Wireless Network to the AirRouter

WINDOWS:

Go to Connect to Network using:

• Windows 7 - right click on the Network icon
• Windows Vista - go to start - connect to
• Windows XP - right click the Wireless Network Icon in the system tray (lower right corner of the screen) and then click "View Available Wireless Networks

Select the wireless network SSID provided and then click Connect

You will now be requested to provide the WEP key/Security key provided to you

Launch your web browser to begin browsing the web

MAC

1. Click the AirPort icon in the menu bar (top left side of the screen)
2. Select the wireless network SSID provided
3. You will now be requested to provide the WEP Key/Security Key provided to your
4. Once connected the AirPort icon will change from grey to solid black. The number of black lines indicate the signal strength. Launch your web browser to begin browsing the web

Yes, you can use your email account with your Ripplecom connection you will need to change your outgoing email server to smtp.ripplecom.net. You also now have the option of setting up a Ripplecom email account once you are set up by logging into your online account.

• Open Microsoft Outlook Express
• Click “Tools” on the menubar at the top of the screen
  
• On the Tools menu select “Accounts”
  
• A window will open up, please choose the second tab across the top reading “Mail”
  
• If you click on you mail account and then click the “Properties” Button the following window will appear
  
• Choose the 2nd tab across the top reading ”Servers”
  
• In the “Outgoing mail (SMTP)” section please type in the mailserver address you have been provided with.
• Click “OK” at the bottom of the window
• Click “Close” on the next window
• You should now be able to send mail sucessfully

• Click on “Tools” at the top of the screen, then click on “Account Settings”
  
• Double Click on your e-mail account, I have three (Blacked out for security)
  
• Under “Outgoing Mail Server (SMTP)” input the outgoing server address that was supplied to you. Then Click “Next”.
  
  On the next window click “finish” and you are set to send mail.
  

You can use any e-mail program, which supports POP3 incoming mail and SMTP outgoing mail, to send and receive e-mail using Ripplecom Broadband.

Microsoft Outlook is a very popular e-mail program which comes bundled with MS Windows and MS Office. To configure Outlook, follow these steps:

• The outlook mail client can be configured by opening Outlook and clicking on “Tools” along the file menu bar.
• Select “Services”
• A dialog box appears: Select “Internet Mail” and click “properties”
• A new dialog box appears with 4 tabs at the top, the “General” tab is open: Enter any personal details here.
• Then select the "servers" tab, the settings should be as follows:

  Incoming Mail (POP3): mail.XXXXXXXXXX.net
  Outgoing Mail (SMTP): mail.XXXXXXXXXX.net

• Set your Incoming Server options:
  • Enter your username and password:

    These were assigned to you when your mail account was setup. Should you have forgotten or lost these please contact your mail provider

  • Check the “remember password” box
  • Do not check the “Logon using Secure password authentication box”

• With the Mail program open click on “Mail” on the toolbar and then click on “Preferences”
  
• There is a drop down menu listed as “Outgoing Mail Server (SMTP)” click on this drop down list and choose the option “Edit SMTP Server List”
  
• Enter a description in the box labelled same - any description is fine, it is just a label - and in the “Server Name” box enter the ‘mailserver address’ givien to you as your outgoing mail server

• Open your “System Preferences” window and click on the “Network” option under “Internet & Wireless”:
• Under “Ethernet” you have a drop down menu for “Configure IPv4” if the configuration settings given to you state you require your system to be set to a “Dynamic” or “DHCP” address please set this option to “Using DHCP”. If alternatively the configuration settings given to you state you require a “Fixed” or “Static” IP address please select “Manual” from the drop down list and enter the information provided to you in the relavant fields as per the image below.
  
• Once you have completed this click “Apply” at the bottom of the window and you should be set to go.

• Disable your old connection by clicking “Tools” in Internet Explorer
  
• Click on “Internet Options”
  
• Click on the “Connections” Tab at the top of the window that has opened up
  
• Select “Never dial a connection" and then click the “LAN settings” button below
  
• Make sure the box for “Automatically Detect Settings” is ticked and there are no other ticks in any of the other boxes
• Click “OK” on that window and click “OK” on the next window and close Internet Explorer

Now to Set Up Your IP Address

• In the bottom right hand side of your screen you will see an icon like the one in the image
  
• Click on this icon and a menu will appear
  
• Click on the link at the bottom which reads “Open Network and Sharing Centre” and you will get a screen that looks like the following
  
• Click “Change Adapter Settings” on the list on the left
  
• Depending on whether you are using a wireless router or the cable is directly connected into the back of your PC/Laptop right click on the appropriate connection
  
  Wireless = Wireless Network Connection
  
  Cable = Local Area Connection
  
  You will get a menu similar to the one below
  
• On this menu click Properties and a window similar to the one below will appear
  
• Double Click on the line: “Internet Protocol Version 4 (TCP/Ipv4)” and you will get a window similar to the one below
  
  If you have been told that your settings are automatically obtained by the equipment in your premises then please make sure this window is exactly as above.
  
  If you have been given specific (Static) IP address settings then you must select “Use the following IP address” and “Use the following DNS server addresses” and enter the information that was provided to you into these spaces.
• Click “OK” on this window
• Click “OK” on the next window
• Close the following window by clicking the X in the upper right corner
• Your setup is now complete

TCP/IP defines the language that your computer uses to communicate with other computers. We recommend using automated Dynamic Host Configuration Protocol (DHCP) to automatically assign Internet Protocol (IP) addresses to the computers on your network, if your network supports it. If you use DHCP, then you don't have to change your settings if you move your computer to another location, and DHCP doesn't require you to manually configure settings such as Domain Name System (DNS) and Windows Internet Name Service (WINS).

• Open Network Connections by clicking the Start button , clicking Control Panel, clicking “Network and Internet”, clicking “Network and Sharing Center”, and then clicking “Manage network connections”.
• Right-click the connection that you want to change, and then click “Properties”. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
• Click the Networking tab. Under This connection uses the following items, click either “Internet Protocol Version 4 (TCP/IPv4)” or “Internet Protocol Version 6 (TCP/IPv6)”, and then click “Properties”.
• To specify IPv4 IP address settings, do one of the following:
  • To obtain IP settings automatically, click “Obtain an IP address automatically”, and then click “OK”.
  • To specify an IP address, click “Use the following IP address”, and then, in the “IP address”, “Subnet mask”, and “Default gateway” boxes, type the IP address settings.
• To specify IPv6 IP address settings, do one of the following:
  • To obtain IP settings automatically, click“Obtain an IPv6 address automatically”, and then click “OK”.
  • To specify an IP address, click “Use the following IPv6 address”, and then, in the “IPv6 address”, “Subnet prefix length”, and “Default gateway” boxes, type the IP address settings.
• To specify DNS server address settings, do one of the following:
  • To obtain a DNS server address automatically, click “Obtain DNS server address automatically”, and then click “OK”.
  • To specify a DNS server address, click “Use the following DNS server addresses”, and then, in the “Preferred DNS server” and “Alternate DNS server” boxes, type the addresses of the primary and secondary DNS servers.
• To change DNS, WINS, and IP settings, click Advanced.

First we need to remove any old configuration settings from your PC:

• Open Internet Explorer
• Click “Tools” in the upper right hand corner of the screen and a menu will appear:

• At the bottom of the menu click on ”Internet Options“

• A window will appear, choose the “Connections” tab along the top of the window and make sure that “Never Dial A Connection” is selected and the click the “LAN Settings” button.

• Another smaller window will appear, Make sure “Automatically Detect Settings” has a tick in the box and all other boxes are empty.

• Click “OK” on this window
• Click “OK” on the next window
• Close Internet Explorer by clicking the button on the top right corner of the window.

Now to set up your IP address:

• Click the “Start” button:
• Click “My Computer”
• On the toolbar at the top of the screen click the “Up” button:
• Right click on the “My Network Places” Icon:
• A menu will pop out the side - click on “Properties”

• A window similar to the one below will appear:

• If you are wirelessly connected to your network right click on “Wireless Network Connection”, alternatively if you have the network cable plugged directly into the back of your PC/Laptop right click on “Local Area Connection” A menu will appear as before and once again please select “Properties”
• Once you have done this a window similar to the one below will appear

• You can now click on the line stating “Internet Protocol (TCP/IP)” and then click the button marked “Properties”. Once you have done this a window similar to the one below will appear:

• If you have been told that your settings are automatic or “Dynamic” then please make sure this box is set up exactly as above, If alternatively you have been given specific or “Static” IP address settings then please select both “Use the following IP address:” and “Use the following DNS server addresses:” and input the settings you have been given into the relevant fields.
• Click “OK” on this window
• Click “OK” on the next window
• Close the last window by clicking on the in the upper right corner of the window.

Ripplecom provides IP addresses Dynamically and generally you will not have to worry about IP settings. However, some customers require a static IP address and in these cases Ripplecom will provide these to you on date of Installation.

If you require a Static IP please contact Ripplecom on 1890RIPPLE or support@ripplecom.net

Here you will find details of how to setup your PC’s IP address, Subnet Mask and DNS settings.

Configuring your IP address depends on whether you are directly connected to the radio unit or whether you have a Router. If you have a router the IP settings will be provided automatically to your PC. See the steps for individual Operating Systems below.

Setting The IP address Of your Computer differs slightly between versions of Operating system. Please select the Operating system you are using from the following.